Latest Service Updates

Updated 9/30/20

  • For the health and safety of our community and staff, our building is currently closed to the public. Due to the recent spike in coronavirus cases in Dane County, we will continue to offer curbside pickup service only. We continue to plan and prepare for an Express Library offering limited in-person services in accordance with public health guidelines and will share more information as it is finalized.

  • Curbside Pickup Service is available and you can book your appointment online!

  • Our outside book drop is open, but please note that items are quarantined for at least 96 hours before checking in. If you have items that are too large or delicate for the book drop, please contact us.

  • We are now fine free! No overdue fines for most items checked out at our library. Check out our Fine Free page for full details.

  • Watch for further updates on our website and make sure you follow us on social media (links at the bottom of this page) and sign up for our e-newsletter for all the latest news.

 

 

Safety Measures

The library is following CDC and Dane County Public Health recommendations for COVID-19 safety, including:

  • Quarantining returned items for at least 96 hours before check-in.
  • Wearing masks and gloves while handling materials.
  • Disinfecting library surfaces and equipment frequently.
  • Maintaining appropriate social distances between staff members and during curbside delivery to patrons.
  • Limiting the number of staff in the building at any given time to make social distancing easier.

 

Frequently Asked Questions

Why aren't you open yet?

When will the library be open so I can choose my own items?

Why are my holds taking so long?

Can I pick up someone else's holds?

Why are the items I returned still on my account?

How can I return items that don't fit in the outside book drop?

How can I get a library card?

Is there a way I can use the computer?

How can I make copies or send a fax?

Can I reserve a meeting or study room?

Do you have tax forms?

Are you accepting book donations?

Where can I find more information about COVID-19?

 

Why aren’t you open yet?

We miss our patrons, but our top priority is the safety of our community and staff. We are following the plans and guidance set forth by the Department of Public Instruction, the CDC, and Public Health Madison & Dane County. We’ve been busy making plans and purchasing equipment to keep everyone safe. We’re waiting for equipment to arrive and we’re also training staff on the new equipment as well as the cleaning protocols that have been recommended. 

When will the library be open so that I can choose my own items?

We are following the plans and guidance set forth by the Department of Public Instruction, the CDC, and Public Health Madison & Dane County. They recommend that we quarantine items touched by the general public for 96 hours. Because of this guidance, it is very difficult for us to open the entire building to the public. We’re hoping to open on a limited basis soon, allowing patrons to pick up items on hold, choose from a limited selection of popular items, and make appointments to use computers or the copier.

If you need help choosing items to read or watch, consider a Book/Item Bundle. Fill out a form and our librarians will select the items for you. We’ll give you a call to arrange for pickup.

Why are my holds taking so long?

We understand that it is frustrating to wait and wonder when your holds will be ready, especially when copies appear to be available in our library system. A number of factors are currently affecting hold fulfillment.

  • Each library has individual circumstances affecting how/when they are filling holds.
  • Many libraries as well as our delivery system have adjusted staffing to follow social distancing guidelines.
  • We currently send and receive deliveries 5 times per week (instead of 6), and when items arrive at our library, they may need to be quarantined for 4 days before checking them in.

If there is an item you would like that is available at another area library, it may be faster to arrange pick up there and avoid delivery and quarantine delays. When placing your holds, you are always able to specify a different pickup location. If you would like to change the pickup location of an existing hold or would like other assistance finding libraries where certain items are available, please call us at 608-838-9030.

Thank you for your patience and understanding. For more information on placing and managing holds, you can also visit the LINKcat help page

Can I pick up someone else's holds?

If you would like to pick up someone else's holds, please fill out our Holds Pickup Authorization Form and drop it off at the library (or in the book drop if the building is closed).

Why are the items I returned still on my account?

We are quarantining items for at least 4 days before checking items in. Due to volume and staffing availability, it may take longer. When they are checked in, we backdate your items to the date they were returned and we do not charge overdue fines for most items checked out at our library. See our Fine Free page for full details on our fine policy.

How can I return items that don't fit in the outside book drop?

Please contact us to arrange a time to drop off any items that are too large or delicate to put in our outside book drop.

How can I get a library card?

You can apply for a web-only account by filling out this form. This gives you access to all our online resources (digital ebooks, audiobooks, magazines, Consumer Reports, Ancestry, Transparent Language, CreativeBug, and more). If you would like to place holds on physical items, please contact us. When the library reopens, you can bring in a photo ID and proof of address for full account access. 

Is there a way that I can use a computer?

If you have your own device, you can use our Wifi network. We have an outdoor access point in the front of the building that covers the parking lot and the Discovery Garden park. The signal from some of our access points inside of the library can also be picked up outside.

We are hoping to offer wired computer access inside the library soon. This will be by appointment and each session will last for 60 minutes. 

How can I make copies or send a fax?

McFarland True Value at 5210 Farwell Street and Staples at 6580 Monona Drive currently offer copying and fax services. We are hoping to offer copier access inside the library by appointment in the near future. 

Can I reserve a meeting or study room?

Our meeting and study rooms are currently not available for patron use. The community meeting room is being prepared to serve as part of our Express Library and the study rooms are being used to quarantine returned materials.

Do you have tax forms?

Please see our Local Information page. If you would like to pick up available tax forms or need assistance printing forms, please call the library at 608-838-9030.

Are you accepting book donations?

If you have a small number of items (5 or fewer), you can place them in our outside book drop. For larger donations, we ask that you keep them for now if possible. If you are unable to hold them, please call 608-838-9030 to make arrangements. At this time, we do not know when our Friends of McFarland Library used book sales will resume.

Where can I find more information about COVID-19?

Centers for Disease Control & Prevention
Wisconsin Department of Health Services
Public Health Madison & Dane County
Village of McFarland