COVID-19 Service Updates

 

We are pleased to announce tentative plans to reopen in early May!
See our Reopening Update for details.

 

Updated 4/12/21

  • The library will be closed on Monday, April 26th as staff train and prepare for reopening. There will be no curbside appointments, phone assistance, or computer/copier appointments available.

  • Computer and copier use is now available by appointment. See our Computer & Copier page for full details.

  • For the health and safety of our community and staff, our building is currently closed to the public except for computer/copier use by appointment. Materials are available through curbside pickup service only (by appointment). We appreciate your patience and understanding as we adjust our services to prioritize everyone's saftey. We look forward to tentative plans to open on a limited basis in early May; see our Reopening Update for details.

  • Need to print something? Visit our Mobile Printing Service page to send us documents to print and pick up at the library or using our curbside service.

  • Curbside Pickup Service is available and you can book your appointment online!

  • Miss browsing? Check out our new Reading Recommendations page.

  • Our outside book drop is open, but please note that items are quarantined for at least 48 hours before checking in. If you have items that are too large or delicate for the book drop, please contact us.

  • Wifi is available outside the building, including the parking lot and Discovery Park. No account or password needed, just connect to the "Library-Wireless" network.

  • We are now fine free! No overdue fines for most items checked out at our library. Check out our Fine Free page for full details.

  • Watch for further updates on our website and make sure you follow us on social media (links at the bottom of this page) and sign up for our e-newsletter for all the latest news.

 

 

Safety Measures

The library is following CDC and Dane County Public Health recommendations for COVID-19 safety, including:

  • Quarantining returned items for at least 48 hours before check-in.
  • Wearing masks and washing/sanitizing hands often or wearing gloves.
  • Disinfecting library surfaces and equipment frequently.
  • Maintaining appropriate social distances between staff members and during curbside delivery to patrons.
  • Limiting the number of staff in the building at any given time to make social distancing easier.

 

Frequently Asked Questions

Why aren't you open yet?

When will the library be open so I can choose my own items?

Why do I need to make an appointment to pick up my holds?

Why are my holds taking so long?

Can I pick up someone else's holds?

Why are the items I returned still on my account?

How can I return items that don't fit in the outside book drop?

How can I get a library card?

Is there a way I can use the computer or printer?

How can I make copies or send a fax?

Can I reserve a meeting or study room?

Do you have tax forms?

Are you accepting book donations?

Where can I find more information about COVID-19?

 

Why aren’t you open yet?

We miss our patrons, but our top priority is the safety of our community and staff. We have been following the plans and guidance set forth by the Department of Public Instruction, the CDC, and Public Health Madison & Dane County. We’ve been busy making plans, adjusting staffing and workflows, and implementing new tools to provide services safely and we are now hoping to open on a limited basis in early May. See our Reopening Update for details.

When will the library be open so that I can choose my own items?

We are currently planning to reopen on a limited basis in early May. Please see our Reopening Update for all the details.

In the meantime, if you need computer/printer/copier access, visit our Computer & Copier page for information on how to make an appointment. If you need help choosing items to read or watch, visit our Reading Recommendations page or consider a Book/Item Bundle. Fill out a form and our librarians will select the items for you. We’ll give you a call to arrange for pickup.

Why do I need to make an appointment to pick up my holds?

Appointments allow us to prepare your materials ahead of time, deliver them securely, and prevent long lines or wait times. We are currently scheduling 3 appointments in every 15 minute window, so our limited staff is busy organizing and delivering materials and answering phone calls. If your scheduled time no longer works for you or you have an urgent situation, please give us a call and we will do our best to fit you in.

Why are my holds taking so long?

We understand that it is frustrating to wait and wonder when your holds will be ready, especially when copies appear to be available in our library system. A number of factors are currently affecting hold fulfillment.

  • Each library has individual circumstances affecting how/when they are filling holds.
  • Many libraries as well as our delivery system have adjusted staffing to follow social distancing guidelines.
  • We currently send and receive deliveries 5 times per week (instead of 6), and when items arrive at our library, they may need to be quarantined before checking them in.

If there is an item you would like that is available at another area library, it may be faster to arrange pick up there and avoid delivery and quarantine delays. When placing your holds, you are always able to specify a different pickup location. If you would like to change the pickup location of an existing hold or would like other assistance finding libraries where certain items are available, please call us at 608-838-9030.

Thank you for your patience and understanding. For more information on placing and managing holds, you can also visit the LINKcat help page

Can I pick up someone else's holds?

If you would like to pick up someone else's holds, please fill out our Holds Pickup Authorization Form and drop it off at the library (or in the book drop if the building is closed).

Why are the items I returned still on my account?

We are quarantining returned items for at least 2 days before checking items in. Due to volume and staffing availability, it may take longer. When they are checked in, we backdate your items to the date they were returned and we do not charge overdue fines for most items checked out at our library. See our Fine Free page for full details on our fine policy.

How can I return items that don't fit in the outside book drop?

Please contact us to arrange a time to drop off any items that are too large or delicate to put in our outside book drop.

How can I get a library card?

You can apply for a web-only account by filling out this form. This gives you access to all our online resources (digital ebooks, audiobooks, magazines, Consumer Reports, Ancestry, Transparent Language, CreativeBug, and more). If you would like to place holds on physical items, please contact us. When the library reopens, you can bring in a photo ID and proof of address for full account access. 

Is there a way that I can use a computer or printer?

Computer and printer/copier use is available by appointment. Visit our Computer & Copier page for full details.

If you have your own device, you can use our Wifi network. We have an outdoor access point in the front of the building that covers the parking lot and the Discovery Garden park. The signal from some of our access points inside of the library can also be picked up outside.

You can also use our Mobile Printing Service to print documents from your own device and pick up in the library or through curbside pickup.

How can I make copies or send a fax?

Copier use is now available by appointment. Visit our Computer & Copier page for full details. Copier and fax service is also available at McFarland True Value (5210 Farwell Street) and Staples (6580 Monona Drive). 

Can I reserve a meeting or study room?

Our meeting and study rooms are currently not available for patron use. 

Do you have tax forms?

Please see our Tax Forms page. Forms are available in the entrance to the McFarland Municipal Center. If you would like to pick up available tax forms or need assistance printing forms, please call the library at 608-838-9030.

Are you accepting book donations?

If you have a small number of items (5 or fewer), you can place them in our outside book drop. For larger donations, we ask that you keep them for now if possible. If you are unable to hold them, please call 608-838-9030 to make arrangements. At this time, we do not know when our Friends of McFarland Library used book sales will resume.

Where can I find more information about COVID-19?

Centers for Disease Control & Prevention
Wisconsin Department of Health Services
Public Health Madison & Dane County
Dane County COVID-19 Vaccine Information
Village of McFarland